Frequently Asked Questions:
Welcome to the Zoom Urban Gear FAQ section, your go-to resource for all your electric scooter accessory inquiries. Whether you're looking to enhance your scooter's performance, style, or safety, we've got you covered.
Find answers to your questions and make your electric scooter journey even more enjoyable with Zoom Urban Gear.
Product
What types of electric scooter accessories do you offer?
At Zoom Urban Gear, we offer a range of electric scooter accessories in three main categories: fun, safety, and convenience. Our flagship product, the Scooter Hub, is available for pre-order. We also offer the CG sticker for stem center of gravity, the playful Scooter Clock, and specially designed scooter gloves.
How do I find the right accessories for my specific electric scooter model?
Finding the right accessories for your electric scooter is easy at Zoom Urban Gear. Our accessories are designed to fit all stand-up scooters with foldable stems. Any exceptions will be clearly mentioned in the product description. You can shop with confidence knowing our products are versatile and adaptable.
Are your accessories compatible with a wide range of electric scooter brands?
Yes, our accessories are compatible with a wide range of electric scooter brands. They are designed to fit all stand-up scooters with foldable stems. Any exceptions to compatibility will be indicated in the product description, providing versatility for various scooter brands.
Misc.
How do I track the status of my accessory order?
To track the status of your accessory order, simply refer to the tracking number provided. You can find this number in the email sent to you after purchase and on the confirmation page during checkout. This number will allow you to monitor the progress of your order with ease.
Do you offer warranties or guarantees on your scooter accessories?
Absolutely! We stand by the quality of our scooter accessories. All of our products come with a 60-day warranty against defects in manufacturing. You can shop confidently knowing that your purchase is backed by our commitment to quality and customer satisfaction.
Do you ship internationally, and what are the shipping costs and delivery times?
Yes, we do offer international shipping. The shipping costs and delivery times for international orders will be determined based on the weight and dimensions of the products you purchase. To get an accurate estimate for your specific order, please proceed to checkout, and the shipping costs and delivery times will be calculated accordingly.
Do you charge sales tax on my purchases?
Yes, sales tax will be calculated based on your local jurisdiction. The amount of sales tax applied to your purchases will depend on the applicable tax rates in your area.
Do you match prices to other websites?
Currently, we do not offer price matching with other websites.
Will you offer a price adjustment if my product goes on sale after I purchase it?
At this time, we do not offer price adjustments for products that go on sale after your purchase.
My email address has changed. How do I update it?
To make changes to your account details, simply log in and locate the 'Edit Account' link within your account settings on Shopify. Here, you can update your name, email, and any other fields you've customized using our app's form builder.
Additionally, you can resubscribe to our newsletter at any time using your new email address. We appreciate your continued interest in Zoom Urban Gear.
Do you offer discounts for Business/Bulk orders?
For inquiries regarding discounts on business or bulk orders, we invite you to reach out to us at sales@zoomurbangear.com. Our team will be delighted to provide you with more information and discuss any available options for your specific requirements.
Do you offer product customization?
Currently, we do not offer product customization, but we plan to introduce this option for selected products in the future. Stay tuned for updates, as we are continually expanding our offerings to provide more personalized options for our customers.
Returns
What is your return and exchange policy for scooter accessories?
Our return and exchange policy is designed to provide flexibility and satisfaction. For certain products, as indicated, you may return or exchange the item regardless of the reason. We aim to ensure your complete satisfaction with your scooter accessory purchase, and our policy reflects our commitment to accommodating your needs.
Payment
What are the payment options available for purchasing accessories on your site?
We offer a variety of convenient payment options for purchasing accessories on our site. You can use major credit cards, including Visa, Mastercard, American Express, Discover, Diners Club, as well as Shopify payment methods like Shop Pay, Apple Pay, Google Pay, and Meta Pay. Additionally, we accept payments through PayPal and Amazon for your convenience.
Are there any discounts or promotions available for bulk orders?
We value bulk orders and may have discounts or promotions available for them. Please feel free to reach out to our customer support team or check our website for any ongoing bulk purchase offers. We are here to assist you with your specific needs and provide the best value for your order.
Can I mail you a personal check, cashier’s check, or money order?
Currently, we do not accept personal checks, cashier's checks, or money orders as payment methods. For alternative payment options or further inquiries, please feel free to contact our sales team at sales@zoomurbangear.com. They will be happy to assist you and provide more information.
ScooterTribe
What is the ScooterTribe?
The ScooterTribe is Zoom Urban Gear's exclusive community for our valued users. As a member, you gain access to unique benefits, including proprietary content, early access to new products, and special incentives that go beyond mere discounts.
We provide an insider's look into our company and operations, seeking your input and feedback on product colors and development choices.
Join the ScooterTribe to become a part of our passionate scooter enthusiasts' community and shape the future of our products.
How Can I join the ScooterTribe?
Every product we sell contains a QR code that gives you access to the ScooterTribe membership page
Are there any membership fees?
Joining the ScooterTribe is easy! Simply purchase any of our products, and inside each product, you'll find a QR code. Scan this QR code to gain instant access to the ScooterTribe membership page.
That's it! You're now a part of our exclusive community, ready to enjoy the benefits and perks we offer to our valued members.
What sorts of perks do I get for joining the ScooterTribe?
When you become a member of the ScooterTribe, you gain access to a variety of enticing perks. Firstly, enjoy exclusive discounts that will help you make the most of your scooter gear purchases. Additionally, as a member, you'll have the privilege of early bird sales access, ensuring that you're the first to know about and participate in our exciting promotions.
Perhaps most excitingly, you'll have VIP access to our newest products, giving you a front-row seat to the latest innovations in scooter gear. These benefits are just a glimpse of what awaits you as a part of our ScooterTribe community.
